Optimized Online Banking to Deliver
Unified Customer Experience
Across all Channels and all Entities

Banks are increasingly looking for ways to maximize customer retention, share of wallet, profitability, and satisfaction while reducing the overall costs associated with managing the firm’s total relationship with a customer.

Key benefits of AFiT eBanking solution exist in the following areas:

Internet Online Banking

• Consumer, Corporate and Mobile application from a single platform
• Multi-entity, multi-currency, multi-country
• Transactional (e.g., performing a financial transaction such as an account to account transfer, paying a bill, wire transfer... and applications... apply for a loan, new account, etc.)
  • Electronic bill presentment and payment – EBPP
  • Funds transfer between a customer's own checking and savings accounts, or to another customer's account
  • Investment purchase or sale
  • Loan applications and transactions, such as repayment

• Non-transactional (e.g., online statements, check links, co-browsing, chat)
  • Bank statements
• Enable customers to resolve questions, perform transactions, and manage checking, savings, loans, and investment portfolios online, 24x7
• Pro-actively notify customer about service-related offerings, updates, and fees, and reduce questions to customer call center reps

Cross-channel consistency

• Create an overall better customer experience
• Deliver a consistent message to customer by providing a customer-centric view of their accounts and portfolios across multiple product lines
• Improve customer satisfaction through a seamless interactions across channels which does not require the customer to re-communicate information again and again

Proactive, targeted e-marketing

• Cross-sell and up-sell products based on the specific needs of specific customers
• Increase effectiveness of marketing campaigns
• Increase customer satisfaction by not inundating them with irrelevant offers

Knowledge-based customer support

• More effective use of lower cost online channels for self-service
• Leverage customer previous interactions and experiences to drive more effective service delivery and higher customer satisfaction.

Our business is building your e-Business.

TOP